Customer Journey Expert Paying

ING

Amsterdam, Netherlands
Salary tailored to qualities; 13th month salary; 8...
Hybrid
Knowledge of payment products and markets
Experience with adobe analytics and cognos
Proven commercial experience in product implementation
ING is seeking a Customer Journey Expert in Amsterdam to oversee payment-related products and processes, focusing on improving customer experience. The role demands a proactive individual with knowledge of payment markets and strong analytical skills to drive product success

Job Summary

  • The role involves taking end-to-end ownership of payment-related products and processes within the ING Payments department.
  • Candidates must possess proven experience with data analysis tools like Adobe Analytics and Cognos to drive customer journey improvements.
  • Benefits include a 36-hour workweek, 24+ individual holiday days, and an attractive pension scheme.

Matching Summary

Match Score: 85

ING is seeking a Customer Journey Expert in Amsterdam to oversee payment-related products and processes, focusing on improving customer experience. The role demands a proactive individual with knowledge of payment markets and strong analytical skills to drive product success.

Salary

Salary tailored to qualities; 13th month salary; 8% Holiday payment; Individual Savings Contribution (BIS) 3.5%

Skills & Requirements

Must-have

  • Knowledge of payment products and markets
  • Experience with Adobe Analytics and Cognos
  • Proven commercial experience in product implementation
  • Ability to create roadmap and backlog structure
  • Strong analytical thinking and data-driven decision making

Nice-to-have

  • Entrepreneurial mindset to drive product success
  • International experience working across countries
  • Willingness to challenge status quo and debate alternatives
  • Deep dive capability into content creation
  • Collaborative skills with risk parties and internal departments

Key Requirements

  • Bachelor's or Master's degree required
  • Fluency in English (verbal and written) required
  • Experience implementing innovations or propositions required

Work Rights

Not specified

Tailored Resume

Cover Letter