Service Admin (West) #ESY

RECRUIT EXPRESS PTE LTD

Singapore
Customer service call communication
Service ticket creation in baan
Digital service report generation
The role serves as the primary point of contact for customers regarding service calls and portal interactions

Job Summary

  • The role serves as the primary point of contact for customers regarding service calls and portal interactions.
  • Responsibilities include creating service tickets, issuing digital reports, and managing the full cycle from quotations to invoicing.
  • The position requires maintaining customer data in CRM systems and generating weekly and monthly service performance reports.

Matching Summary

Match Score: 75

The role serves as the primary point of contact for customers regarding service calls and portal interactions.

Skills & Requirements

Must-have

  • Customer service call communication
  • Service ticket creation in BaaN
  • Digital Service Report generation
  • Service quotation preparation
  • Invoice processing and follow-up
  • CRM system maintenance

Nice-to-have

  • Spare parts coordination backup
  • General administrative support skills
  • Customer satisfaction survey execution
  • Weekly and monthly KPI reporting
  • Hotel booking and office supply ordering

Key Requirements

  • Experience with internal systems like BaaN or Serviceworld
  • Ability to process warranty invoices and bill-backs
  • Strong organizational skills for contract and purchase order follow-up

Work Rights

Not specified

Tailored Resume

Cover Letter