Homeowners Assistance Counselor

563

Cincinnati, Ohio, US
Base salary range reflective of pyy grade; incenti...
Two years collection or customer service experience
Knowledge of fdcpa and privacy laws
Proficiency in microsoft office suite
The role involves contacting delinquent customers to offer workout alternatives and minimize potential losses on loans

Job Summary

  • The role involves contacting delinquent customers to offer workout alternatives and minimize potential losses on loans.
  • Employees must adhere to strict federal, investor, and company guidelines while managing risk and ensuring a positive customer experience.
  • Fifth Third Bank offers comprehensive benefits including physical, financial, emotional, and social well-being support.

Matching Summary

The role involves contacting delinquent customers to offer workout alternatives and minimize potential losses on loans.

Salary

Base salary range reflective of pay grade; Incentive compensation plan available based on performance; Comprehensive benefits included

Skills & Requirements

Must-have

  • Two years collection or customer service experience
  • Knowledge of FDCPA and privacy laws
  • Proficiency in Microsoft Office suite

Nice-to-have

  • Loss mitigation experience preferred
  • Foreclosure and bankruptcy knowledge
  • Strong negotiation and problem-solving skills

Key Requirements

  • High School Diploma or equivalent required
  • Minimum two years collection or related experience
  • Understanding of debt collections up to 180 days and charge off

Work Rights

Not specified

Tailored Resume

Cover Letter