Senior Director, Customer Success Transformation

Equinix Inc.

Dallas, United States
Base: 177,000 - 319,000 usd / annual; bonus/equity...
Hybrid
Customer success transformation roadmap execution
Cs strategy and operating model implementation
Cross-functional transformation initiative leadership
Drives the end-to-end business transformation of the Customer Success capability, partnering with functional VPs and the VP Digital Transformation to create the operating model that delivers the outcomes of the CS strategy

Job Summary

  • Drives the end-to-end business transformation of the Customer Success capability, partnering with functional VPs and the VP Digital Transformation to create the operating model that delivers the outcomes of the CS strategy.
  • Owns execution of the Customer Success transformation roadmap, including sequencing, milestones, dependencies, and risk management, while driving multiple concurrent transformation initiatives.
  • Owns change adoption across CS teams, partnering with Enablement and CS leaders to ensure leaders actively model and reinforce transformed ways of working, and tracking adoption signals and behavioral change.

Matching Summary

Drives the end-to-end business transformation of the Customer Success capability, partnering with functional VPs and the VP Digital Transformation to create the operating model that delivers the outcomes of the CS strategy.

Salary

Base: 177,000 - 319,000 USD / Annual; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Success transformation roadmap execution
  • CS strategy and operating model implementation
  • Cross-functional transformation initiative leadership
  • Change adoption across CS teams
  • Define and track initiative success metrics

Nice-to-have

  • Influence without formal authority
  • Champion organizational values
  • Balance urgency with empathy
  • Build alignment through clarity and data

Key Requirements

  • Bachelor's degree or equivalent experience
  • Extensive experience in Customer Success or GTM functions
  • Proven track record leading complex, cross-functional operating model initiatives
  • Strong change management and execution discipline
  • Deep understanding of scalable CSM-led support, professional services, digital enablement, and outcome-based management
  • Experience operating in enterprise environments

Work Rights

Not specified

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