Leads a team responsible for resolving end-user technical issues, including system implementation, configuration, maintenance, troubleshooting, security, and usage monitoring
Job Summary
Leads a team responsible for resolving end-user technical issues, including system implementation, configuration, maintenance, troubleshooting, security, and usage monitoring.
Serves as a point of escalation and leads consultations with clients and key stakeholders to address complex or recurring technical issues identified by the team.
Drives and monitors Key Performance Indicators (KPIs) for Tech Central operations, including the Tech Central Desk, Tech Central Field, and Service Desk.
Matching Summary
Leads a team responsible for resolving end-user technical issues, including system implementation, configuration, maintenance, troubleshooting, security, and usage monitoring.
Skills & Requirements
Must-have
Resolve end-user technical issues
Oversee timely issue resolution
Lead client consultations
Develop knowledge base articles
Track advanced end-user issues
Monitor Key Performance Indicators (KPIs)
Nice-to-have
Support ongoing team development
Drive mission-driven culture
Enhance employee experience
Key Requirements
Minimum of five years related work experience
Supervisory experience preferred
Undergraduate degree or equivalent combination of training and experience