Bachelor's degree in computer science or related field
2+ years technical support experience
1+ years xml json csv validation
The role involves investigating, diagnosing, and delivering time-sensitive, business-critical solutions for customers on a 24x7 shift pattern
Job Summary
The role involves investigating, diagnosing, and delivering time-sensitive, business-critical solutions for customers on a 24x7 shift pattern.
Candidates will troubleshoot complex account configurations, write SQL queries for data investigation, and configure client security protocols like SSO and SSH.
Workday offers flexible work schedules, career path empowerment, and a culture rooted in integrity, empathy, and shared enthusiasm.
Matching Summary
The role involves investigating, diagnosing, and delivering time-sensitive, business-critical solutions for customers on a 24x7 shift pattern.
Skills & Requirements
Must-have
Bachelor's degree in Computer Science or related field
2+ years technical support experience
1+ years XML JSON CSV validation
Complex SQL query writing
RESTful API construction with Postman
JPath JMESPath integration skills
Nice-to-have
Experience with AWS Athena S3
Familiarity with AI troubleshooting tools
Knowledge of LLM observability platforms
Strong asynchronous communication skills
Experience with Datadog Twilio Sendgrid
Key Requirements
Bachelor's degree in Computer Science, IT, or equivalent
Minimum 2 years in technical support
Minimum 1 year validating XML, JSON, CSV formats
Proficiency with JIRA, Microsoft Office, Visual Studio Code