Lead Customer Service Agent

Ecolab Pty Ltd

Handle advanced customer inquiries
Respond to 80-120 inbound calls daily
Apply business and regulatory policies
As a Lead Customer Service Agent I, you’ll handle advanced customer inquiries, support multiple divisions, and use your expertise to ensure every interaction reflects Ecolab’s commitment to service excellence

Job Summary

  • As a Lead Customer Service Agent I, you’ll handle advanced customer inquiries, support multiple divisions, and use your expertise to ensure every interaction reflects Ecolab’s commitment to service excellence.
  • You’ll serve as a go-to resource for peers and a key support for leadership, with the authority to make service-impacting decisions within policy.
  • Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!

Matching Summary

As a Lead Customer Service Agent I, you’ll handle advanced customer inquiries, support multiple divisions, and use your expertise to ensure every interaction reflects Ecolab’s commitment to service excellence.

Skills & Requirements

Must-have

  • Handle advanced customer inquiries
  • Respond to 80-120 inbound calls daily
  • Apply business and regulatory policies
  • Communicate with customers and sales
  • Authorize returns and adjust pricing
  • Escalate complex issues
  • Collaborate cross-functionally

Nice-to-have

  • Go-to resource for peers
  • Shape a culture of learning
  • Beginner's mindset
  • Embrace innovation

Key Requirements

  • High school diploma or equivalent
  • Two years of customer service experience
  • Experience using Microsoft Office Suite
  • Typing minimum of 25 words per minute
  • Experience working independently
  • Experience resolving problems independently

Work Rights

Not specified

Tailored Resume

Cover Letter