Quality Supervisor – Insurance Services

Marsh

Hybrid (3 days onsite per week)
Process and self-management
Subject matter expert
Client satisfaction
Marsh is seeking a Quality Supervisor for their Insurance Services team, ideal for candidates with 2-3 years of experience in insurance broking-related services. The role focuses on enhancing service quality, compliance, and team development while offering the opportunity for professional growth and insurance certification

Job Summary

  • Understand services integral to the insurance broking lifecycle, learn about associated risks, and become a process expert within three months.
  • This role involves being a Subject Matter Expert, driving process improvements, mentoring team members, and delivering on complex cases with accuracy to ensure client satisfaction.
  • The company is committed to creating a diverse, inclusive, and flexible work environment, offering opportunities for professional development and adhering to hybrid work policies.

Matching Summary

Match Score: 85

Marsh is seeking a Quality Supervisor for their Insurance Services team, ideal for candidates with 2-3 years of experience in insurance broking-related services. The role focuses on enhancing service quality, compliance, and team development while offering the opportunity for professional growth and insurance certification.

Skills & Requirements

Must-have

  • Process and self-Management
  • Subject Matter Expert
  • client satisfaction
  • operational risks
  • Service Level Agreements (SLAs)
  • data and information security guidelines

Nice-to-have

  • exceeding end customer expectations
  • robust training
  • new services and transitions
  • Insurance Certifications in US geography
  • diverse, inclusive and flexible environment

Key Requirements

  • Graduate in any field
  • 2-3 years of experience
  • Senior Associate / Quality Supervisor / Quality Manager experience
  • Insurance Broking related services experience
  • US & Canada Certificate or US Licensing
  • Proficient/expert in English
  • North America Proof of Insurance or Certificates processing experience

Work Rights

Not specified

Tailored Resume

Cover Letter