Sr Business Process Analyst - Knowledge Management And Ai
Workday
Fully remote
Knowledge management and ai
Process analysis and optimization
Data analysis and insights
Workday is seeking a Sr Business Process Analyst for their Knowledge Management and AI team, focusing on optimizing support processes and enhancing digital AI tools. The ideal candidate will have extensive experience in business process analysis and knowledge management, with a strong emphasis on data-driven decision-making
Job Summary
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
Coordinate and implement processes for the creation and maintenance of knowledge articles to directly develop, improve, and strengthen the effectiveness of self-help and digital AI tools.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 85
Workday is seeking a Sr Business Process Analyst for their Knowledge Management and AI team, focusing on optimizing support processes and enhancing digital AI tools. The ideal candidate will have extensive experience in business process analysis and knowledge management, with a strong emphasis on data-driven decision-making.
Skills & Requirements
Must-have
Knowledge Management and AI
Process analysis and optimization
Data analysis and insights
Support process documentation
AI/ML concepts understanding
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Key Requirements
8+ years of experience as a Business Process Analyst
5+ years in knowledge management tools, processes and KCS methodologies
Experience with AI chatbot/automated systems
Demonstrated experience in process mapping, analysis, and improvement methodologies
2+ years Experience with SQL and data visualization tools