The Real Time Adherence Coordinator position at Auto Club Enterprises is an onsite role focused on managing daily schedules based on real-time demand in a call center environment. The ideal candidate should possess experience in workforce management and call center productivity, along with strong communication and leadership skills
Job Summary
This onsite position is responsible for managing daily schedules and ensuring operational objectives are met through real-time demand adjustments.
The role requires close collaboration with Workforce Management and leadership to maximize production and balance traffic across different lines of business.
Employees receive remarkable benefits including health coverage, a 401(K) plan with company match, pension, tuition assistance, and employee discounts.
Matching Summary
Match Score: 85
The Real Time Adherence Coordinator position at Auto Club Enterprises is an onsite role focused on managing daily schedules based on real-time demand in a call center environment. The ideal candidate should possess experience in workforce management and call center productivity, along with strong communication and leadership skills.
Salary
Base: $25.03 - $33.34 per hour; Bonus/Equity: Incentive program based on team and individual performance; Benefits: Health, dental, vision, 401(K), pension, tuition assistance
Skills & Requirements
Must-have
Monitor real time traffic and ASA attainment
Adjust agent schedules based on demand
Experience with Genesys skill-based routing
Work weekends and flexible hours required
Coordinate ad hoc meetings and activities
Nice-to-have
Demonstrated leadership capabilities
Knowledge of emerging WFM software
Ability to develop and motivate others
Strong organizational and time management skills
Key Requirements
Associates degree or equivalent experience
1-3 years call center productivity management experience