Customer Success Manager, Us Remote

8x8, Inc.

Remote, US
Base: $88,800.00 - $133,200.00; bonus/equity: disc...
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1-3 years customer success experience
High-volume book of business management
Saas retention and renewal lifecycle ownership
** 8x8, Inc. is seeking a fully remote Customer Success Manager to enhance customer relationships and drive product adoption within a high-volume portfolio. The ideal candidate should possess strong account management skills and experience in customer success, preferably in a SaaS environment. **

Job Summary

  • The role focuses on growing long-term profitable customer relationships by driving strategic adoption and revenue retention.
  • Candidates will own the full renewal lifecycle, including forecasting, risk identification, and contract execution for a high-volume portfolio.
  • The position requires leveraging AI-enabled tools to enhance efficiency while acting as a trusted advisor across multiple customer stakeholders.

Matching Summary

Match Score: 75

** 8x8, Inc. is seeking a fully remote Customer Success Manager to enhance customer relationships and drive product adoption within a high-volume portfolio. The ideal candidate should possess strong account management skills and experience in customer success, preferably in a SaaS environment. **

Salary

Base: $88,800.00 - $133,200.00; Bonus/Equity: Discretionary merit increases, bonus, stock, and sales variable compensation incentives available; Benefits: Not specified

Skills & Requirements

Must-have

  • 1-3 years customer success experience
  • High-volume book of business management
  • SaaS retention and renewal lifecycle ownership
  • AI-enabled tools proficiency
  • Multi-threaded stakeholder relationship building

Nice-to-have

  • Experience with VoIP or UCaaS technologies
  • Video contact center collaboration background
  • Strong analytical problem-solving mindset
  • Cross-functional partnership leadership
  • Proven track record exceeding satisfaction goals

Key Requirements

  • BS degree or equivalent education
  • 1-3 years direct customer success experience
  • Demonstrated track record supporting GRR/NRR targets in SaaS

Work Rights

Not specified

Tailored Resume

Cover Letter