Priority Banking Service Relationship Manager

Hong Leong Bank

Multiple Locations, Malaysia
Customer issue resolution
Quality service standards
Customer engagement and trust
The role involves supporting Priority Banking Relationship Managers in attending to customer needs and resolving service-related matters

Job Summary

  • The role involves supporting Priority Banking Relationship Managers in attending to customer needs and resolving service-related matters.
  • Key responsibilities include managing customer issues, maintaining service standards, engaging customers to build trust, and ensuring timely and accurate transaction handling.
  • The company seeks to balance diversity, inclusion, and merit, fostering a culture of life-long learning and internal talent growth.

Matching Summary

The role involves supporting Priority Banking Relationship Managers in attending to customer needs and resolving service-related matters.

Skills & Requirements

Must-have

  • customer issue resolution
  • quality service standards
  • customer engagement and trust
  • timely transaction handling
  • cross-selling products
  • risk and compliance checks

Nice-to-have

  • digital banking ethos
  • life-long learning
  • career aspirations growth

Key Requirements

  • Undergraduate degree in Accounting/Banking/Investment/Finance
  • Minimum 3-5 years relevant experience
  • Excellent interpersonal skills
  • Highly motivated and result-driven
  • Proficient in MS Office
  • Malaysian citizens only

Work Rights

Malaysian citizens only

Tailored Resume

Cover Letter