This role serves as the primary human escalation channel for end users when automated solutions require intervention
Job Summary
This role serves as the primary human escalation channel for end users when automated solutions require intervention.
The successful candidate will troubleshoot issues related to user access, authentication, and endpoint software across multiple communication channels.
Candidates are expected to utilize AI-assisted capabilities such as automated summaries and guided workflows to enhance resolution efficiency.
Matching Summary
Match Score: 85
This role serves as the primary human escalation channel for end users when automated solutions require intervention.
Skills & Requirements
Must-have
1-2 years IT Service Desk experience
Windows and macOS environment support
Microsoft 365 and VPN troubleshooting
Nice-to-have
Experience with AI-assisted support tools
Basic understanding of Unix or Linux
Customer-centric approach with analytical skills
Key Requirements
1–2 years of IT Service Desk experience
Familiarity with ServiceNow or similar enterprise ITSM platforms