Guest Services Officer - Executive Club

Four Seasons Hotels Ltd

Kuala Lumpur, Malaysia
Front office and food & beverage coordination
Luxury service standards
Guest check-in and check-out management
The Guest Services Officer - Executive Club is responsible for delivering exceptional, personalized service to guests of the Executive Club while ensuring seamless coordination between Front Office and Food & Beverage operations

Job Summary

  • The Guest Services Officer - Executive Club is responsible for delivering exceptional, personalized service to guests of the Executive Club while ensuring seamless coordination between Front Office and Food & Beverage operations.
  • Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city and offers excellent training, development opportunities, and comprehensive benefits including complimentary accommodation and meals.
  • Candidates must have the right to work in Malaysia as visa sponsorship is not available and the role is applicable only to local candidates or Malaysian Permanent Residents.

Matching Summary

The Guest Services Officer - Executive Club is responsible for delivering exceptional, personalized service to guests of the Executive Club while ensuring seamless coordination between Front Office and Food & Beverage operations.

Skills & Requirements

Must-have

  • Front Office and Food & Beverage coordination
  • Luxury service standards
  • Guest check-in and check-out management
  • Executive Club lounge service
  • Multitasking in high-service environment
  • Knowledge of Opera or similar PMS
  • Bahasa Malaysia proficiency

Nice-to-have

  • Strong communication and interpersonal skills
  • Attention to detail
  • Passion for guest interaction
  • Knowledge of wines and specialty beverages
  • Team collaboration
  • Professionalism and discretion

Key Requirements

  • Diploma or Degree in Hospitality Management preferred
  • 1–2 years experience in luxury hotel Front Office or Food & Beverage
  • Must speak, read and write Bahasa Malaysia
  • Excellent command of English
  • Right to work in Malaysia
  • PR status or local candidate only

Work Rights

PR required or local candidate

Tailored Resume

Cover Letter