Base: 71,700 - 145,300 in california; 62,900 - 145...
Fully remote
Customer success plans
Itil/itsm best practices
Service delivery management
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work
Job Summary
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
The Customer Success Manager is the customer's single IT management focal point for all service-related issues and technical escalations.
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Matching Summary
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
Salary
Base: 71,700 - 145,300 in California; 62,900 - 145,300 in North Carolina; Bonus/Equity: Variable incentives may be offered; Benefits: Comprehensive suite of benefits
Skills & Requirements
Must-have
Customer Success Plans
ITIL/ITSM best practices
Service delivery management
Technical escalations management
Customer satisfaction promotion
Nice-to-have
Partnering and innovation
Making things happen
Continuous process improvement
Team motivation and recognition
Risk management experience
Key Requirements
5+ years recent customer success experience
7+ years related experience
Professional degree or equivalent experience
Basic knowledge of Wireless, Networking, Cloud, or CSM tools