Front Office Multi-skilled Team Member

Sofitel Sydney Wentworth

Ipswich, United Kingdom
On-site
Exceptional guest experiences
Handle phone calls professionally
Process payments accurately
Be the face of our organization, ensuring exceptional guest experiences from check-in to check-out

Job Summary

  • Be the face of our organization, ensuring exceptional guest experiences from check-in to check-out.
  • Manage the check-in and check-out processes efficiently, ensuring accuracy and attention to detail.
  • Address and resolve guest concerns in a timely and empathetic manner.

Matching Summary

Be the face of our organization, ensuring exceptional guest experiences from check-in to check-out.

Skills & Requirements

Must-have

  • Exceptional guest experiences
  • Handle phone calls professionally
  • Process payments accurately
  • Collaborate with other departments
  • Resolve guest concerns empathetically
  • Work night and day shifts

Nice-to-have

  • Enthusiastic and customer-focused
  • Adapt to changing priorities
  • Positive, enthusiastic attitude

Key Requirements

  • Proven customer service experience
  • Fluency in English
  • Prior experience with OPERA cloud highly desirable
  • Strong multitasking abilities
  • Detail-oriented
  • Proficiency in basic computer applications
  • Flexible attitude
  • Problem-solving skills
  • Professional appearance
  • Must live in the UK
  • Zero hour contract

Work Rights

Must live in the UK

Tailored Resume

Cover Letter