Patient Bookings Officer

St Vincent’s Health Australia

Darlinghurst, NSW, Australia
Base: $75,176.80 - $76,897.65 aud; bonus/equity: n...
Front-line customer service
Patient administration and mrn management
Conflict resolution and problem-solving
Deliver exceptional front-line customer service, engaging with patients and the public in a professional, friendly and efficient manner

Job Summary

  • Deliver exceptional front-line customer service, engaging with patients and the public in a professional, friendly and efficient manner.
  • Ensure accurate patient administration including creating and updating MRNs, capturing billing details, and maintaining compliance with Medicare and hospital requirements.
  • Join St Vincent’s Health Australia, the largest not-for-profit provider of health and aged care services, offering benefits such as discounted gym access, private health insurance, salary sacrifice programs, and support for educational development.

Matching Summary

Deliver exceptional front-line customer service, engaging with patients and the public in a professional, friendly and efficient manner.

Salary

Base: $75,176.80 - $76,897.65 AUD; Bonus/Equity: Not specified; Benefits: superannuation and salary packaging

Skills & Requirements

Must-have

  • front-line customer service
  • patient administration and MRN management
  • conflict resolution and problem-solving
  • appointment coordination across busy schedules
  • compliance with Medicare and hospital requirements

Nice-to-have

  • excellent interpersonal communication
  • highly organised and proactive
  • ability to manage competing priorities
  • detail-oriented with strong process adherence
  • commitment to confidentiality and accountability

Key Requirements

  • Australian or New Zealand citizenship or valid Australian work visa
  • completion of role-required pre-employment checks including immunisations
  • 12 months maximum term full-time contract experience

Work Rights

Must be Australian or New Zealand citizen or hold valid Australian work visa

Tailored Resume

Cover Letter