It Technical Support Analyst- Tier 2, Level Ii

31

Indianapolis, IN, US
Base: $22-$26 ph; bonus/equity: not specified; ben...
Fully remote
Active directory user provisioning
Windows os and hardware troubleshooting
Google workspace administration
This role provides advanced technical support for Goodwill Legacy Group technology systems, handling escalated issues across desktops, laptops, and network infrastructure

Job Summary

  • This role provides advanced technical support for Goodwill Legacy Group technology systems, handling escalated issues across desktops, laptops, and network infrastructure.
  • Candidates must be willing to travel up to 15% of the time to various retail sites and participate in an on-call rotation for emergency support needs.
  • The position offers a comprehensive benefits package including health insurance, generous paid time off, tuition reimbursement, and a retirement plan with company matching.

Matching Summary

This role provides advanced technical support for Goodwill Legacy Group technology systems, handling escalated issues across desktops, laptops, and network infrastructure.

Salary

Base: $22-$26 per hour; Bonus/Equity: Not specified; Benefits: Full benefits including health, PTO, tuition reimbursement, and 401k match

Skills & Requirements

Must-have

  • Active Directory user provisioning
  • Windows OS and hardware troubleshooting
  • Google Workspace administration
  • IT service management ticketing tools
  • Desktop imaging and deployment
  • Basic networking and connectivity support

Nice-to-have

  • Strong customer service communication skills
  • Experience in fast-paced high-volume environments
  • Ability to work independently with minimal supervision
  • Willingness to travel up to 15% of time
  • Participation in on-call rotation including nights/weekends

Key Requirements

  • Valid driver's license with good driving record
  • Must pass pre-employment background check
  • Ability to lift and move up to 50 pounds
  • Proficiency with power drills and cabling tools

Work Rights

Not specified

Tailored Resume

Cover Letter