Customer Support Agent With Finnish And English

SumUp

Berlin, Germany
Not specified; not specified; 28 days pyid leave +...
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Fluency in finnish and english
Phone chat and email support experience
Technical troubleshooting mindset
** SumUp is seeking a Customer Support Agent fluent in Finnish and English to join their Small Markets Customer Support team in Berlin. The role requires strong communication skills and a troubleshooting mindset to assist Finnish-speaking merchants with technical and account-related issues. **

Job Summary

  • The role involves supporting Finnish and English-speaking merchants across phone, chat, and email channels to resolve technical and account issues.
  • Candidates will investigate root causes of merchant concerns and contribute ideas to improve processes and reduce friction.
  • SumUp offers a collaborative environment with 28 days of paid leave, subsidized transport, and access to an on-site gym.

Matching Summary

Match Score: 75

** SumUp is seeking a Customer Support Agent fluent in Finnish and English to join their Small Markets Customer Support team in Berlin. The role requires strong communication skills and a troubleshooting mindset to assist Finnish-speaking merchants with technical and account-related issues. **

Salary

Not specified; Not specified; 28 days paid leave plus public holidays and special leave days

Skills & Requirements

Must-have

  • Fluency in Finnish and English
  • Phone chat and email support experience
  • Technical troubleshooting mindset

Nice-to-have

  • Resilience in difficult conversations
  • Pattern spotting for process improvement
  • Collaborative international team member

Key Requirements

  • Professional fluency in Finnish and English
  • Experience in customer service or operations
  • Strong attention to detail for sensitive data

Work Rights

Not specified

Tailored Resume

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