Sr Business Process Analyst - Support Knowledge And Ai

Workday

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Analyze knowledge usage and trends
Develop process documentation and sops
Integrate knowledge management with ai tools
** Workday is seeking a Senior Business Process Analyst to enhance their Knowledge Management and Global Support Operations by analyzing data trends and driving process improvements. The ideal candidate should possess extensive experience in business process analysis, knowledge management, and familiarity with AI tools, all while being part of a collaborative and innovative company culture. **

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Business Process Analyst to enhance their Knowledge Management and Global Support Operations by analyzing data trends and driving process improvements. The ideal candidate should possess extensive experience in business process analysis, knowledge management, and familiarity with AI tools, all while being part of a collaborative and innovative company culture. **

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Develop process documentation and SOPs
  • Integrate knowledge management with AI tools
  • Experience with KCS methodologies
  • Data analysis using pivot tables and Tableau
  • Process mapping and business analysis tools

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • AI/ML frameworks

Key Requirements

  • 8+ years as Business Process Analyst or similar
  • 5+ years in knowledge management tools and processes
  • 2+ years experience with SQL and data visualization
  • Bachelor's degree in related field or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

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