Customer Success Operations Analyst

Kraken

London, United Kingdom
On-site
Customer success operations
Data-driven decision making
Cross-functional partnership
This role is pivotal for scaling customer success by implementing the necessary systems, data, tools, and processes to turbo charge Kraken Customer Success

Job Summary

  • This role is pivotal for scaling customer success by implementing the necessary systems, data, tools, and processes to turbo charge Kraken Customer Success.
  • The position partners closely with Delivery, Sales, Product, Engineering, Finance, and Client Value to ensure business alignment as the company expands globally.
  • Kraken is an innovative technology company focused on creating a smart, sustainable energy system using AI-driven platforms for energy management.

Matching Summary

This role is pivotal for scaling customer success by implementing the necessary systems, data, tools, and processes to turbo charge Kraken Customer Success.

Skills & Requirements

Must-have

  • Customer Success Operations
  • Data-driven decision making
  • Cross-functional partnership
  • Process optimization
  • System implementation

Nice-to-have

  • AI-driven platform experience
  • Sustainable energy passion
  • Global expansion mindset
  • Scalable growth support

Key Requirements

  • Experience in customer success operations
  • Strong analytical and data skills
  • Ability to work cross-functionally

Work Rights

Not specified

Tailored Resume

Cover Letter