Team Manager Auto Field Inspectors

AIG Group

Mexico City, Mexico
Team management experience
Technical claims knowledge
Performance management
Manage a team of on field and Desktop inspectors to drive best practice claims handling performance, focusing on optimal claims outcomes, customer service, and team development

Job Summary

  • Manage a team of on field and Desktop inspectors to drive best practice claims handling performance, focusing on optimal claims outcomes, customer service, and team development.
  • Ensure accurate claims assessments, proactive identification of improvements, and adherence to agreed service levels through the use of balance scorecards/KPIs.
  • AIG values in-person collaboration, offering a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

Manage a team of on field and Desktop inspectors to drive best practice claims handling performance, focusing on optimal claims outcomes, customer service, and team development.

Skills & Requirements

Must-have

  • Team management experience
  • Technical claims knowledge
  • Performance management
  • Claims handling best practices
  • Stakeholder management experience

Nice-to-have

  • Positive influence in multicultural environments
  • Strategic directive delivery
  • Marketing AIG claims expertise
  • Coaching and effective listening

Key Requirements

  • People and team management experience
  • Specialist knowledge in LoB technical claims
  • Auto material damage assessments knowledge
  • Negotiation and mediation experience
  • KPIs and deep analysis experience

Work Rights

Not specified

Tailored Resume

Cover Letter