Bilingual Customer Success Manager

Global Payments

Markham, Canada
Base: competitive; bonus/equity: quarterly sales i...
Hybrid
Bilingual french and english communication skills
1-2 years of b2b customer service experience
Strong negotiation and outbound phone sales skills
The primary purpose of the CSM is to generate revenue, retain existing merchant accounts, and maintain excellent relationships through proactive initiatives

Job Summary

  • The primary purpose of the CSM is to generate revenue, retain existing merchant accounts, and maintain excellent relationships through proactive initiatives.
  • Candidates will be responsible for cross-selling bank card services, managing terminal upgrades, and achieving a 60% save ratio on retention issues.
  • The role offers a competitive base salary plus quarterly sales incentives with an OTE between $55,000 and $64,000.

Matching Summary

The primary purpose of the CSM is to generate revenue, retain existing merchant accounts, and maintain excellent relationships through proactive initiatives.

Salary

Base: Competitive; Bonus/Equity: Quarterly sales incentives; Benefits: Medical, dental, vision, EAP, PTO, retirement options

Skills & Requirements

Must-have

  • Bilingual French and English communication skills
  • 1-2 years of B2B customer service experience
  • Strong negotiation and outbound phone sales skills

Nice-to-have

  • Experience in payments or merchant services industry
  • Ability to identify merchant needs using probing skills
  • Proactive relationship building with high value merchants

Key Requirements

  • High School diploma
  • French and English written and spoken proficiency
  • 1-2 years of Sales or B2B customer service experience

Work Rights

Not specified

Tailored Resume

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