Job Summary

• The Guest Experience Agent serves as the heart of the guest journey by providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay.
• This role acts as a liaison between guests and all hotel departments to ensure interactions reflect Faena's signature warmth, artistry, and commitment to excellence.
• The position requires managing pre-arrival coordination, in-stay engagement, and post-departure follow-up to curate memorable moments for sophisticated travelers.

Matching Summary

Salary

Base: $36.00 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Key Requirements

• High school diploma required
• Minimum 1-2 years luxury front desk experience
• Proficiency with Microsoft Office Suite

Work Rights