Guest Services Representative

BMW of South Austin

Charleston, South Carolina, US
Guest services procedures
Answer incoming phone calls
Direct phone calls
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls courteously, directs calls and customers, manages various logs, and communicates effectively with management and greeters.
  • Provides a warm, positive and happy environment for guests, their children and fellow teammates, helps maintain a clean and comfortable environment, and participates in required training.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest Services procedures
  • answer incoming phone calls
  • direct phone calls
  • take accurate messages
  • manage logs
  • track incoming calls
  • communicate effectively
  • reconcile data entry
  • produce daily reports
  • offer refreshments to guests
  • maintain clean environment
  • record hours accurately
  • follow safety rules

Nice-to-have

  • friendly and receptive environment
  • warm, positive and happy environment
  • customer management training
  • servant leadership
  • teamwork through trust
  • commitment to customer enthusiasm

Key Requirements

  • High School Diploma
  • up to 3 years work experience
  • Previous customer service experience
  • Excellent interpersonal skills
  • Excellent communication skills
  • Excellent organizational skills
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System
  • Valid Driver’s License
  • Automobile Salesperson License

Work Rights

Not specified

Tailored Resume

Cover Letter