The Head of Order to Serve GSA MCO leads country-level Order to Serve (O2S) operations within Sanofi's Global Finance Services (GFS) / Business Operations organization
Job Summary
The Head of Order to Serve GSA MCO leads country-level Order to Serve (O2S) operations within Sanofi's Global Finance Services (GFS) / Business Operations organization.
This role oversees the progressive expansion from CI2C to a fully integrated end-to-end O2C process, serving as the single point of contact between local teams, Budapest Hub, Supply Chain, and business stakeholders across GSA MCO.
Key responsibilities include overseeing end-to-end O2S services, monitoring operational KPIs, implementing Global Core Model standards, and leading transformation initiatives.
Matching Summary
The Head of Order to Serve GSA MCO leads country-level Order to Serve (O2S) operations within Sanofi's Global Finance Services (GFS) / Business Operations organization.
Skills & Requirements
Must-have
End-to-end O2C mindset
Sales order management
Customer Master Data
Claims and disputes management
SAP S/4HANA implementation
Nice-to-have
Cross-functional collaboration
Process simplification and automation
Change management expertise
Customer-oriented approach
Key Requirements
5-10 years of experience in customer service operations