Customer Service Representative - Claremont (30.15 Hour/week)
Hanoverparkbank
Claremont, ,
Customer service in banking
Processing loan and credit applications
Performing financial health checks
We deliver a seamless banking experience for over 10 million personal and small business customers through branches, phone, video conferencing, and online channels
Job Summary
We deliver a seamless banking experience for over 10 million personal and small business customers through branches, phone, video conferencing, and online channels.
In this role you will collaborate with your Branch Manager and colleagues to deliver outstanding outcomes and refer customers to specialists for complex needs.
You will engage with customers by participating in community events, capturing feedback, and driving service improvements while ensuring team safety and wellbeing.
Matching Summary
We deliver a seamless banking experience for over 10 million personal and small business customers through branches, phone, video conferencing, and online channels.
Skills & Requirements
Must-have
Customer service in banking
Processing loan and credit applications
Performing financial health checks
Working predetermined rosters
Using digital banking technology
Adhering to banking procedures
Nice-to-have
Building personal customer connections
Participating in community events
Proactive customer outreach
Working independently and collaboratively
Passion for service excellence
Key Requirements
Availability for predetermined roster
Experience in a busy retail banking environment
Ability to process personal loans and credit card applications