Customer Success Manager Enterprise & Emerging

024

Not specified
Saas or financial services experience
Customer implementation leadership
Stakeholder management skills
HUB24 is seeking a Customer Success Manager for their Enterprise and Emerging clients, focusing on driving customer outcomes and building long-term relationships. The role involves managing the implementation process and ensuring customer satisfaction through effective communication and support

Job Summary

  • The role is responsible for driving customer outcomes across a shared book of business by ensuring clients achieve their business goals.
  • The Customer Success Manager leads end-to-end implementations to reduce time to value and acts as the voice of the customer internally.
  • HUB24 offers an innovative culture that empowers employees to bring ideas to work without being bogged down by bureaucracy.

Matching Summary

Match Score: 85

HUB24 is seeking a Customer Success Manager for their Enterprise and Emerging clients, focusing on driving customer outcomes and building long-term relationships. The role involves managing the implementation process and ensuring customer satisfaction through effective communication and support.

Skills & Requirements

Must-have

  • SaaS or financial services experience
  • Customer implementation leadership
  • Stakeholder management skills
  • Data-driven customer insights
  • Strong written and verbal communication

Nice-to-have

  • Fast-paced environment adaptability
  • Collaborative shared ownership mindset
  • Creative problem solving abilities
  • Change enablement expertise

Key Requirements

  • Experience in SaaS, financial services, or technology-enabled service environments
  • Background in Customer Success, Implementation, or Client Services roles
  • Ability to manage multiple customer requests in a fast-paced environment

Work Rights

Not specified

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