Customer support across phone, email, and live chat
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HelloFresh is seeking a German Bilingual Customer Support Specialist in Manila, Philippines. The role involves providing customer support via phone, email, and live chat, with a focus on problem-solving and maintaining service quality.
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Job Summary
You will take on a key responsibility in providing customer support across phone, email, and live chat, assisting with inquiries related to switching processes, invoices, and meter readings.
We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind.
Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform.
Matching Summary
Match Score: 75
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HelloFresh is seeking a German Bilingual Customer Support Specialist in Manila, Philippines. The role involves providing customer support via phone, email, and live chat, with a focus on problem-solving and maintaining service quality.
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Skills & Requirements
Must-have
Native-level German (C2)
Good English skills
Customer support across phone, email, and live chat
Assist with inquiries related to switching processes, invoices, and meter readings
Timely, solution-oriented responses
Maintain service quality
Work closely with internal teams
Handle customer calls efficiently and professionally
Nice-to-have
Experience in the energy industry
Experience with Intercom or similar platforms
Enjoy helping customers solve problems
Explain complex topics clearly
Key Requirements
Native-level German (C2)
Good English skills
Experience in customer service
Manage multiple tasks simultaneously
Proactive, structured, and solution-oriented approach