Service Support Manager

Freshfields

Bratislava, Slovakia
Starting monthly gross salary: €2,500; bonus/equit...
Fully remote
Itil principles
Itsm tools
Service transitions
You’ll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones

Job Summary

  • You’ll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones.
  • We’re committed to creating a workplace where everyone feels they belong.
  • Mostly remote—flex your schedule with your team.

Matching Summary

You’ll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones.

Salary

Starting Monthly Gross Salary: €2,500; Bonus/Equity: Annual performance bonus; Benefits: 6% monthly flex allowance, €8.50 daily meal allowance, extra days off, life assurance, up to 20 days paid leave for sickness, daily office refreshments, unlimited LinkedIn Learning, well-being support, events and workshops, volunteering opportunities

Skills & Requirements

Must-have

  • ITIL principles
  • ITSM tools
  • service transitions
  • service catalogue visibility
  • escalation point

Nice-to-have

  • customer insight practices
  • Voice of the Customer
  • people-first culture
  • continuous improvement

Key Requirements

  • ITIL Foundation level minimum
  • Experience with ITSM tools
  • Analytical mindset
  • Excellent communication skills
  • Customer-first approach

Work Rights

Not specified

Tailored Resume

Cover Letter