Customer Success Manager - Emea

Alpaca

Remote, Global
Competitive salary; stock options included; monthl...
Remote
4-6 years customer success experience
Emea hours availability
Saas and api knowledge
The role involves acting as the primary contact for B2B enterprise customers to drive healthy relationships from app launch to renewal

Job Summary

  • The role involves acting as the primary contact for B2B enterprise customers to drive healthy relationships from app launch to renewal.
  • Alpaca is a US-headquartered self-clearing broker-dealer serving hundreds of financial institutions across 40 countries with institutional-grade APIs.
  • Employees receive competitive salary, stock options, health benefits, and a one-time $500 home-office setup stipend.

Matching Summary

The role involves acting as the primary contact for B2B enterprise customers to drive healthy relationships from app launch to renewal.

Salary

Competitive Salary; Stock Options included; Monthly Stipend: USD $150 per month

Skills & Requirements

Must-have

  • 4-6 years customer success experience
  • EMEA hours availability
  • SaaS and API knowledge
  • FinTech broker-dealer experience
  • Remote work self-management

Nice-to-have

  • Startup mindset in high-growth environment
  • Experience with international B2B clients
  • Passion for financial inclusion mission

Key Requirements

  • 4-6 years of customer success experience
  • Comfortable working EMEA time zones
  • Experience with SaaS and APIs
  • Background in FinTech or broker-dealer business

Work Rights

Not specified

Tailored Resume

Cover Letter