Resurgent Capital Services is seeking an Analyst I for its Digital Strategy team in Greenville, SC. The role involves supporting digital collections strategies, analyzing customer behavior data, and improving customer experience through data-driven insights
Job Summary
The (Portal) Analyst I supports the execution and monitoring of Resurgent’s customer-facing digital collections strategies, with a focus on improving customer experience within the Resurgent Customer Portal.
This role assists in gathering, analyzing, and reporting on customer behavioral related data to understand performance trends and identify improvement opportunities.
The position is specifically suited to analytical thinkers with an educational or experiential background in business or finance looking to directly impact both financial performance and customer experience.
Matching Summary
Match Score: 85
Resurgent Capital Services is seeking an Analyst I for its Digital Strategy team in Greenville, SC. The role involves supporting digital collections strategies, analyzing customer behavior data, and improving customer experience through data-driven insights.
Skills & Requirements
Must-have
Customer-facing digital collections strategies
Customer Portal experience improvement
Gathering and analyzing customer behavioral data
SQL or other relational database experience
Data visualization tools (PowerBI, Tableau)
Nice-to-have
Marketing, product management, or user experience coursework
Passion for using analytics
Cross-functional team collaboration
Strong organizational and multitasking skills
Key Requirements
0-2 years of analytical experience
Experience working with large datasets (>1M records)
Bachelor’s degree in business, finance, statistics, or related quantitative field