It Technical Support Specialist Sr

JLG Industries

Not specified (assumed to be hybrid based on industry standards).
Itil process
Servicenow ticketing system
Troubleshooting network and connection issues
JLG Industries is seeking a Senior IT Technical Support Specialist to provide operational support and troubleshooting for enterprise IT requests, ensuring customer satisfaction and effective incident management. The ideal candidate should have at least two years of experience in IT support, strong communication skills, and familiarity with ITIL processes

Job Summary

  • Responsible for supporting enterprise organization information technology requests, incident management, and outages.
  • Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence.
  • Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support.

Matching Summary

Match Score: 85

JLG Industries is seeking a Senior IT Technical Support Specialist to provide operational support and troubleshooting for enterprise IT requests, ensuring customer satisfaction and effective incident management. The ideal candidate should have at least two years of experience in IT support, strong communication skills, and familiarity with ITIL processes.

Skills & Requirements

Must-have

  • ITIL process
  • ServiceNow ticketing system
  • troubleshooting network and connection issues
  • client device break-fix
  • M365 cloud applications

Nice-to-have

  • customer support excellence
  • operational excellence
  • enhance technical knowledge
  • cross-training

Key Requirements

  • Two (2) or more years of experience
  • Hardware, operating systems, ITSM, ITIL
  • Written and verbal communication skills
  • customer service
  • issue resolution
  • problem solving
  • Bachelors degree in Information Technology or related field

Work Rights

Not specified

Tailored Resume

Cover Letter