M&e Center Of Excellence Operations Team Leader

Amex GBT

India
Hybrid (implied by the mention of virtual work and the location in india)
Global center of excellence support
Defining and implementing team objectives
Accurate and timely task closure
Amex GBT is seeking an experienced Operations Team Leader for its Meetings & Events Center of Excellence in India. The ideal candidate will have a strong background in process management and team leadership, with a focus on project execution and stakeholder collaboration

Job Summary

  • Lead the assigned team responsible for supporting Specialized Process Management in the Global Center of Excellence in Meetings & Events.
  • Oversee the planning, execution, and delivery of Projects, ensuring they meet objectives and timelines, and develop service recovery plans.
  • Amex GBT offers flexible benefits, travel perks, extensive learning opportunities, and champions inclusion through global INclusion Groups.

Matching Summary

Match Score: 85

Amex GBT is seeking an experienced Operations Team Leader for its Meetings & Events Center of Excellence in India. The ideal candidate will have a strong background in process management and team leadership, with a focus on project execution and stakeholder collaboration.

Skills & Requirements

Must-have

  • Global Center of Excellence support
  • defining and implementing team objectives
  • accurate and timely task closure
  • liaise with stakeholders and internal departments
  • overseeing project implementation and team support
  • developing and implementing SOPs
  • service recovery plan development and implementation

Nice-to-have

  • positive and open work environment
  • customer service excellence
  • develop partnerships with Account Management
  • passion for travel as a force for good

Key Requirements

  • 10 years of work experience
  • 3-5 years managing a team in process management
  • experience leading multiple projects
  • reasonable proficiency in MS Office (Excel)
  • willing to work virtually and in EMEA shifts

Work Rights

Not specified

Tailored Resume

Cover Letter