Mitarbeiter Im Bereich Customer Service Quality

HEINZ-GLAS GmbH

Kleintettau, Germany
On-site
Customer complaint processing
Documentation and tracking
Communication with stakeholders
HEINZ-GLAS GmbH is seeking a Customer Service Quality employee to manage customer complaints, analyze issues, and develop solutions while ensuring compliance with internal guidelines. The role requires technical understanding, experience in quality assurance, and strong communication skills in English

Job Summary

  • The role involves receiving, checking, and processing customer complaints, documenting and tracking cases in the system.
  • Responsibilities include communicating with customers, suppliers, and internal departments to clarify issues and developing customer-oriented solutions.
  • The company offers a secure job, health and sports activities, development opportunities, and employee participation in company success.

Matching Summary

Match Score: 85

HEINZ-GLAS GmbH is seeking a Customer Service Quality employee to manage customer complaints, analyze issues, and develop solutions while ensuring compliance with internal guidelines. The role requires technical understanding, experience in quality assurance, and strong communication skills in English.

Skills & Requirements

Must-have

  • Customer complaint processing
  • Documentation and tracking
  • Communication with stakeholders
  • MS Office proficiency
  • ERP system experience

Nice-to-have

  • Technical understanding
  • Production-related experience
  • Quality assurance experience
  • Strong communication skills
  • Team player

Key Requirements

  • Technical understanding or production experience
  • Quality assurance experience in industrial setting
  • Good English language skills
  • Independent and reliable

Work Rights

Not specified

Tailored Resume

Cover Letter