Technical Support Representative

Case Law Reporter

Multiple Locations
Fully remote
Telephonic technical support
Problem resolution
Customer satisfaction
This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues

Job Summary

  • This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues.
  • Using effective communication, technical and analytical skills, the representative provides technical support including but not limited to software and web products navigation, product installation and upgrades and database maintenance and migration.
  • In keeping with Reed Elsevier values and competencies, the TSR develops and maintains positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance.

Matching Summary

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues.

Skills & Requirements

Must-have

  • telephonic technical support
  • problem resolution
  • customer satisfaction
  • team environment
  • effective communication
  • technical and analytical skills

Nice-to-have

  • advanced education
  • sharing skills and knowledge
  • positive working relationships
  • maximize individual and team performance

Key Requirements

  • utilize skills from training, education, experience, or certifications
  • work with end-users efficiently
  • work through different Windows most recent operating system

Work Rights

Not specified

Tailored Resume

Cover Letter