Sr. Analyst - Gbs Process Governance & Continuous Improvement – Customer Care

Thermo Fisher Scientific UK

Bangalore, India
Hybrid
Process governance frameworks
Kpi governance
Lean fundamentals
Join our Customer Service team at Thermo Fisher Scientific, where you'll contribute to delivering exceptional customer experiences

Job Summary

  • Join our Customer Service team at Thermo Fisher Scientific, where you'll contribute to delivering exceptional customer experiences.
  • This role partners closely with GBS Operations Leaders and cross-functional stakeholders to maintain process integrity.
  • The position collaborates with key stakeholders to drive measurable business impact.

Matching Summary

Join our Customer Service team at Thermo Fisher Scientific, where you'll contribute to delivering exceptional customer experiences.

Skills & Requirements

Must-have

  • Process governance frameworks
  • KPI governance
  • Lean fundamentals
  • Structured problem-solving methodologies

Nice-to-have

  • Cross-functional collaboration
  • Cultural transformation
  • Customer experience focus

Key Requirements

  • Bachelor’s degree in business or related field
  • 5+ years of experience in operational excellence
  • Lean Six Sigma Green Belt certification

Work Rights

Not specified

Tailored Resume

Cover Letter