Global Product Customer Support [us Shift]

Sapiens International

Bangalore, India
On-site
Provide solutions/workarounds to customer problems
Support customers from a wide range of countries
Work beyond working hours when required
Responsibility for providing solutions/workarounds to customer’s problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions

Job Summary

  • Responsibility for providing solutions/workarounds to customer’s problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions.
  • Supporting customers from a wide range of countries.
  • Providing product and installation consultancy, remotely or onsite.

Matching Summary

Responsibility for providing solutions/workarounds to customer’s problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions.

Skills & Requirements

Must-have

  • Provide solutions/workarounds to customer problems
  • Support customers from a wide range of countries
  • Work beyond working hours when required
  • Excellent written and verbal English skills
  • Ability to work under pressure

Nice-to-have

  • Independent worker
  • Out-of-the-box thinker
  • Solutions-oriented
  • Service-oriented
  • Results driven
  • Self-motivated

Key Requirements

  • 2-4 years of Experience
  • Support for enterprise application systems
  • High computer technical skills
  • Understanding applications logs

Work Rights

Not specified

Tailored Resume

Cover Letter