The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD
Job Summary
The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD.
This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.
VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.
Matching Summary
The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD.
Salary
$18.25 per hour; Not specified; Not specified
Skills & Requirements
Must-have
Greeting and welcoming patients
Patient information entry
Answering phone calls
Processing medical insurance
Handling cash and co-payments
Outstanding customer service
Nice-to-have
Happy, welcoming, can-do attitude
Compassionate community of people
Passion for helping others
Flexible/adaptable nature
Key Requirements
High School Degree or GED
Experience in high-volume service industry preferred
Excellent verbal, written, interpersonal skills
Detail-oriented and team player
Computer Proficiency and superior keyboarding skills (approx. 55 wpm)