Customer Service Advisor - Alabang Xtra 2026

Concentrix

Muntinlupa City, Philippines
Customer service orientation
Computer navigation skills
Pc knowledge
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • customer service orientation
  • computer navigation skills
  • PC Knowledge
  • written and verbal communication
  • attention to detail
  • multi-tasking
  • work in a fast-paced environment

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • tolerance for repetitive work
  • work as a team member
  • demonstrate patience

Key Requirements

  • High school diploma
  • three to six months relevant experience preferred
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter