Director – Mx Care B2b (onsite - Plano, Tx)

Samsung Electronics America, Inc.

Plano, TX, US
Onsite
B2b partner relationship management
Customer loyalty and retention
Cross-functional collaboration
The Director – Mx Care B2B role at Samsung Electronics America involves leading B2B partner relationships, enhancing customer loyalty, and managing operations for Mobile Enterprise customers. The position requires extensive experience in partner management, retail strategy, and project management, with a focus on building a high-performing team and cross-functional collaboration

Job Summary

  • This position is responsible for managing B2B partner relationships, driving customer loyalty and retention, and ensuring seamless operations for Mobile Enterprise customers.
  • The role involves building and leading a high-performing team, fostering cross-functional collaboration with internal departments such as marketing, sales, retail, and product management, and maintaining strong external relationships with B2B partners.
  • Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

Matching Summary

Match Score: 85

The Director – Mx Care B2B role at Samsung Electronics America involves leading B2B partner relationships, enhancing customer loyalty, and managing operations for Mobile Enterprise customers. The position requires extensive experience in partner management, retail strategy, and project management, with a focus on building a high-performing team and cross-functional collaboration.

Skills & Requirements

Must-have

  • B2B partner relationship management
  • Customer loyalty and retention
  • Cross-functional collaboration
  • Vendor relationship management
  • Contractual analysis and enforcement
  • Project management of service improvements

Nice-to-have

  • Adaptability in dynamic landscape
  • Relentless pioneers
  • Eco-conscious products and practices
  • Inclusive culture and diverse workforce

Key Requirements

  • 12+ years of experience in partner management
  • 10+ years of experience in partner management
  • Bachelor’s Degree in technology or business
  • Master’s Degree in technology or business
  • Advanced Microsoft Office Suite skills
  • Excellent database management skills
  • Experienced in project management
  • Excellent organizational and communication skills
  • Good presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter