Not specified (assumed to be hybrid or onsite based on the nature of the role).
Lead l1 support team for iot devices
Troubleshoot iot gateways and sensors
Monitor device health dashboards and alerts
The Frontline IoT Support Lead position at CAREER ZOOM PTE. LTD. involves leading a Level 1 support team responsible for troubleshooting and managing IoT devices for enterprise customers. The role demands strong technical expertise in IoT systems, excellent communication skills, and experience in a supervisory capacity
Job Summary
The role involves leading a frontline team responsible for monitoring, troubleshooting, and supporting IoT devices and platforms for enterprise customers.
Candidates must ensure high availability and timely incident resolution while managing escalations to engineering teams when necessary.
The position requires overseeing device onboarding, configuration checks, and driving continuous improvement initiatives through KPI tracking.
Matching Summary
Match Score: 85
The Frontline IoT Support Lead position at CAREER ZOOM PTE. LTD. involves leading a Level 1 support team responsible for troubleshooting and managing IoT devices for enterprise customers. The role demands strong technical expertise in IoT systems, excellent communication skills, and experience in a supervisory capacity.
Skills & Requirements
Must-have
Lead L1 support team for IoT devices
Troubleshoot IoT gateways and sensors
Monitor device health dashboards and alerts
Manage escalation to L2/L3 engineering
Implement support workflows and SOPs
Nice-to-have
Experience in 24x7 shift operations
Background in logistics or industrial environments
Strong customer-oriented mindset
Key Requirements
Diploma or Degree in IT, Computer Science, or Engineering
4-7 years experience (Supervisor) or 6-10 years (Manager)
1-3 years leading a support or NOC team
Hands-on experience with IoT/telematics devices
Strong understanding of TCP/IP, VPN, MQTT, and REST APIs