Unemployment Insurance Claims Specialist

Oklahoma State Government

Oklahoma City, OK, US
Annual salary - $40,948.00 - $45,423.79; benefits:...
On-site
Professional telephone etiquette
Work with difficult customers
Handle confidential work
Assist customers with unemployment-insurance (UI) program needs in an inbound call center environment in a timely fashion

Job Summary

  • Assist customers with unemployment-insurance (UI) program needs in an inbound call center environment in a timely fashion.
  • Perform various clerical duties and/or support activities working in conjunction with other agency staff and departments towards the Employer Services / UI Services / Re-Employment Services processes.
  • The State of Oklahoma offers a comprehensive Benefits Packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Matching Summary

Assist customers with unemployment-insurance (UI) program needs in an inbound call center environment in a timely fashion.

Salary

Annual Salary - $40,948.00 - $45,423.79; Benefits: Comprehensive Benefit Packet; Not specified

Skills & Requirements

Must-have

  • professional telephone etiquette
  • work with difficult customers
  • handle confidential work
  • inbound call center environment

Nice-to-have

  • excellent verbal and written communication
  • contributing team member
  • interpret and handle routine matters

Key Requirements

  • 5 years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work
  • High School Diploma or GED
  • 1 year experience in customer service skills

Work Rights

Not specified

Tailored Resume

Cover Letter