Work Force Manager- Life & Annuity Contact Center

DXC Technology Australia & New Zealand

Hybrid
Contact center operations workforce management
Forecasting, planning, scheduling, staffing
Client-facing reporting and analysis
Oversees the day-to-day operations of the contact center operations Workforce Management team supporting multiple clients

Job Summary

  • Oversees the day-to-day operations of the contact center operations Workforce Management team supporting multiple clients.
  • Leads a team of workforce support leads and analysts responsible for forecasting, planning, scheduling and staffing recommendations.
  • Acts as a champion of transformation to support and propel the objectives aligned to each client while reducing expense and complexity.

Matching Summary

Oversees the day-to-day operations of the contact center operations Workforce Management team supporting multiple clients.

Skills & Requirements

Must-have

  • Contact center operations workforce management
  • Forecasting, planning, scheduling, staffing
  • Client-facing reporting and analysis
  • Contact center technology launches
  • Relationship management with clients

Nice-to-have

  • Champion of transformation
  • Listen, Learn and Act philosophy
  • Inclusion and employee development

Key Requirements

  • Bachelor's degree or equivalent experience
  • Nine+ years workforce management experience
  • Five+ years leadership/management experience
  • Demonstrated performance management
  • Demonstrated relationship leadership

Work Rights

Not specified

Tailored Resume

Cover Letter