The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination
Job Summary
The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination.
This leadership role focuses on ensuring effective customer support operations, maintaining service quality standards, and driving continuous improvement in facilities-related customer service delivery.
JLL empowers you to shape a brighter way forward by combining world-class services, advisory and technology for our clients.
Matching Summary
The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination.
Skills & Requirements
Must-have
customer service request handling
issue resolution coordination
service delivery coordination
facilities management software proficiency
ticketing systems proficiency
customer service platforms proficiency
Nice-to-have
continuous improvement focus
knowledge sharing initiatives
building systems knowledge
integrated workplace management systems experience
Key Requirements
Bachelor's degree in Business Administration, Facilities Management, Customer Service Management, or related field
5-7 years progressive experience in customer service or facilities operations
3-5 years in a supervisory or team leadership role
Professional certifications in customer service management or facilities operations preferred
Experience with service request management systems and CRM platforms
Proficiency with facilities management software, ticketing systems, and customer service platforms
Strong analytical skills with ability to interpret performance data
Experience implementing process improvements and system enhancements