Family Experience Liaison | Part-time 1pm-1am | Ambh & Scottish Rite

Children’s

Atlanta, Georgia, US
Excellent customer service skills
Strong problem-solving skills
Communicate well in person, writing, phone
Creates a patient experience that communicates care, respect, and attention to the personal needs of patients, families, and visitors

Job Summary

  • Creates a patient experience that communicates care, respect, and attention to the personal needs of patients, families, and visitors.
  • Connects patients, families, and visitors to a variety of support services available at Children's Healthcare of Atlanta including MyChart Bedside.
  • We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always.

Matching Summary

Creates a patient experience that communicates care, respect, and attention to the personal needs of patients, families, and visitors.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Strong problem-solving skills
  • Communicate well in person, writing, phone
  • Work effectively in pressured situations
  • Proficient in Windows and Microsoft Office

Nice-to-have

  • People first. Children always.
  • Adapt to change with positive attitude
  • Self-starter with minimal supervision
  • Work effectively as part of a team

Key Requirements

  • 3 years of customer service experience
  • Experience in healthcare
  • Medical terminology knowledge
  • Proficient in Spanish
  • Bachelor’s degree or equivalent experience
  • Heartsaver Certification within 1 year

Work Rights

Not specified

Tailored Resume

Cover Letter