**
Housecall Pro is seeking a Retention Specialist who will engage with service professionals at risk of canceling their services. The role requires strong communication skills, empathy, and consultative selling to help clients understand their options and ensure they realize the value of the services offered.
**
Job Summary
The role focuses on having thoughtful conversations with Pros at risk of canceling to understand their real reasons and offer solutions.
Housecall Pro offers a generous benefits program including medical, dental, vision, life, disability, and 401(k) alongside flexible time off.
Success in this position is directly tied to the success of the home service professionals, requiring a balance of customer advocacy and business outcomes.
Matching Summary
Match Score: 75
**
Housecall Pro is seeking a Retention Specialist who will engage with service professionals at risk of canceling their services. The role requires strong communication skills, empathy, and consultative selling to help clients understand their options and ensure they realize the value of the services offered.
**
Salary
Base: $21.17-$33.60/hour; Bonus: Potential performance bonus included; Benefits: Health care, 401(K), PTO, tech reimbursement
Skills & Requirements
Must-have
1+ years sales or retention experience
Consultative selling and objection handling
Strong listening and empathy skills
Nice-to-have
Experience using AI tools for efficiency
Bachelor's degree preferred
Culture of innovation and big ideas
Key Requirements
1+ years full-time sales or retention experience
Demonstrated ability to meet metrics and KPIs
Comfort with uncomfortable situations and objection handling