Vp Customer Service Operations Philippines

Empower

Philippines
Not specified; not specified; not specified
**
10+ years financial services experience
8+ years progressive leadership roles
Finra series 7, 24, 63, and 65 required
** The Vice President of Customer Service Operations at Empower is a senior leadership role responsible for overseeing customer service operations in the Philippines. The ideal candidate should have extensive experience in financial services and contact centers, with a strong focus on operational efficiency and team leadership. **

Job Summary

  • The Vice President provides enterprise leadership for all Philippines-based customer service operations with accountability across customer segments.
  • This role is responsible for maturing the operating model, driving operational realignment, and institutionalizing disciplined practices aligned to U.S. strategy.
  • The organization celebrates internal mobility, purpose, well-being, and work-life balance while fostering a welcoming and inclusive environment.

Matching Summary

Match Score: 75

** The Vice President of Customer Service Operations at Empower is a senior leadership role responsible for overseeing customer service operations in the Philippines. The ideal candidate should have extensive experience in financial services and contact centers, with a strong focus on operational efficiency and team leadership. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 10+ years financial services experience
  • 8+ years progressive leadership roles
  • FINRA Series 7, 24, 63, and 65 required
  • English fluency written and spoken
  • High performance contact center team building

Nice-to-have

  • Strong employee retention track record
  • Inclusive leadership capabilities
  • Enterprise-wide collaboration skills
  • Strategic operational alignment expertise

Key Requirements

  • Bachelor's degree or 10 years additional experience
  • FINRA Fingerprinting required
  • Previous call center experience in financial services
  • Proven track record of high employee retention

Work Rights

Not specified

Tailored Resume

Cover Letter