Automotive Fixed Operations Manager

Lithia Ford Idaho Falls

Oregon, US
Exceptional customer service
Attainment of performance targets
Staff recruiting, training, and development
The Fixed Operations Manager manages the activities of all Service and Parts related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets

Job Summary

  • The Fixed Operations Manager manages the activities of all Service and Parts related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets.
  • This individual is responsible for the hiring, training and development of all related personnel.
  • We offer best in class industry benefits: Competitive pay, Opportunities for Career advancement, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability & Paid Life Insurance, 401(k) Retirement Plan & Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

The Fixed Operations Manager manages the activities of all Service and Parts related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Attainment of performance targets
  • Staff recruiting, training, and development
  • Optimize customer opportunities and productivity
  • Daily staff training and performance monitoring
  • Resolve customer requests promptly
  • Follow manufacturer policies and procedures
  • Manage warranty, receivables, and service contracts
  • Maintain clean and organized service areas
  • Hold daily and monthly staff meetings
  • Compliance to company policies and procedures

Nice-to-have

  • Strong attention to detail
  • Sense of urgency
  • Excellent communication skills
  • Takes action and adapts to change
  • Self-motivates and believes in accountability
  • Focuses on results and makes plans
  • Believes in humility and shares best practices
  • Desires to keep learning
  • Measures performance and adapts to improve
  • Thrives on a team and stays positive

Key Requirements

  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter