Customer Support Specialist (m/w/d) / Kundenberater (m/w/d)

Capita

Plovdiv, Bulgaria
Fully remote
German b2/c1 level
Customer-oriented attitude
Organizational and communication skills
As a Customer Support Specialist, you will handle customer inquiries via email, SMS, and phone, ensuring clear answers and quick solutions for telecommunications clients

Job Summary

  • As a Customer Support Specialist, you will handle customer inquiries via email, SMS, and phone, ensuring clear answers and quick solutions for telecommunications clients.
  • Your role involves managing changes with internet service providers, updating systems, and identifying opportunities to offer relevant products and exclusive deals.
  • Capita offers a supportive work environment with benefits like monthly meal vouchers, private health insurance, referral bonuses, and potential for remote work after onboarding.

Matching Summary

As a Customer Support Specialist, you will handle customer inquiries via email, SMS, and phone, ensuring clear answers and quick solutions for telecommunications clients.

Skills & Requirements

Must-have

  • German B2/C1 level
  • Customer-oriented attitude
  • Organizational and communication skills
  • MS Office proficiency
  • Shift work readiness

Nice-to-have

  • Proactive problem-solving
  • Sales opportunity identification
  • Teamwork and collaboration
  • International work environment

Key Requirements

  • German language proficiency B2/C1
  • Willingness to participate in on-site training
  • Readiness for shift work

Work Rights

Not specified

Tailored Resume

Cover Letter